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This is a result of the new IPoker software update. We have one open issue related to tourneys and one related to cash hands.
This issue has been documented in detail and provided to the developers to resolve.
- HM-9097: Ipoker tourney HH format changed = import errors
- HM-9098: Ipoker update causes hands to show negative pot size
If you want to be notified when it is fixed please
send an email via the 'Contact Support' link and include "Notify Me When HM-9097 AND HMT-9098 Is Resolved" in the subject line and body of the email.
If you have other issues that you feel are not related to either of those issues our developers are already working on then we need you to send us some sample original hands from the C:\HM3Archive\ directory for testing in a support ticket with screenshots/details of the particular errors you are having.
Please zip and email the original problem hand histories and tournament summaries to us as instructed
at the bottom of this FAQ.
Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.