Opponents list data problems
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  1. #1
    Junior Member
    Join Date
    Feb 2020
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    3

    Default Opponents list data problems

    Hello all,

    When i look at my opponents list, i can't see opponents of the 5 last months.
    Is it normal ? And if not what should i do ?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
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    20,098
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Feb 2020
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    Default

    yes i play on winamax

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Sep 1971
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    HM Support
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    29,064

    Default

    Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe

    - After downloading, you should right-click the file, go to properties and click unblock.*
    * If you do not see an 'unblock' option you can ignore this step.
    - Then, right click the file and run as administrator.

    If you continue to have problems:

    Please follow the steps on this FAQ to import those hands to a new test database and if you continue to have problems send your HM2Logs folder with screenshots and a detailed description of what you were doing and what problems you were experiencing, with a link to this thread and your forum name.

  5. #5
    Junior Member
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    Feb 2020
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    3

    Default

    Sorry, but you're link is for HM.
    And with a second database for test, that does'nt work :/
    Last edited by kerac; 02-28-2020 at 02:52 PM.

  6. #6
    You're out! udbrky's Avatar
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    Jul 2008
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    20,098

    Default

    Windows put your "MyDocuments" folder on OneDrive. That`s why Winamax can`t save hand history properly or HM3 can`t read hand history files.

    You can read here about this OneDrive option here: https://support.office.com/en-us/art...a-6552e77c3057

    Just disable it in the OneDrive settings.

    In Tools - Site Settings, clear the folders for Winamax, then use the auto detect.

    If you continue to have problems please collect and send us your \Desktop\HM3logs\ folder files - https://support.holdemmanager.com/su...les-to-support

    Please reproduce the problem and:

    a) Take a screenshot of the table/desktop before and after the problems
    - Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Attach a copy of the original Hand history for the table with the issue*

    b)*Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'

    c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    *
    * All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.

    **If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead.
    Regards udbrky (Chris)

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