HM3 crashes on startup
Results 1 to 2 of 2
  1. #1
    Junior Member
    Join Date
    Aug 2011

    Default HM3 crashes on startup

    Hi! I just updated HM3 to the latest version. The program starts fine to the starting screen and starts loading hands. Then nothing happens until the program exits after a while. I remember the same happening with some of the 3.1.6.x beta versions and I had to roll back to Any ideas how to proceed?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray.
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', 'HM3 HUD' and 'HoldemManager.Server' if you see them.
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip* and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page.

    *If the attachments are larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

Similar Threads

  1. Replies: 4
    Last Post: 01-22-2019, 09:02 PM
  2. Table Ninja FT Crashes on startup
    By KJM in forum TableNinja
    Replies: 3
    Last Post: 10-26-2010, 12:43 PM
  3. Holdem Manager Crashes on Startup
    By c-trizzle in forum Manager General
    Replies: 3
    Last Post: 06-16-2010, 03:36 AM
  4. table manager crashes on startup
    By Ezreef in forum Manager General
    Replies: 1
    Last Post: 06-01-2009, 12:57 PM
  5. HUD crashes at startup
    By trentcroad in forum Manager General
    Replies: 3
    Last Post: 02-03-2009, 07:40 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts