Wrong winnings pokerstars.pt KO tournament
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  1. #1
    Junior Member
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    Feb 2020
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    Default Wrong winnings pokerstars.pt KO tournament

    Hi,

    I get very big winnings in Knock Out tournaments on pokerstars.pt, eventhu I didn't reach the money. It seems like it is calculating the KOs wrongly.

    Best regards

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    28,910

    Default

    This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-8821. If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-8821 Is Resolved" in the subject line and body of the email.

    Unfortunately this is a very old issue that we have not been able to resolve and it is not clear if HM2 will ever be able to properly track these before it's end of life arrives. HM3 however has a new tournament detection engine that should be able to properly detect the results, knockouts, etc for these games if you want to give that a try and see if it performs better for you on these games.

    By purchasing HM2 you can upgrade to HM3 with a 25% discount before October 15th 2020.

    To use the discount please login to your HM account on our website and add the available discounted upgrade option to the cart and complete the purchase - https://www.holdemmanager.com/hm3/

    You can see our upgrade policy FAQ here:
    https://support.holdemmanager.com/su...An-HM2-User%3F

    And our HM3 Annual Support & Maintenance policy FAQ here:
    https://support.holdemmanager.com/su...ntenance-Plans

    Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.

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