Partypoker Fastforward Hand History import fails
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  1. #1
    Junior Member
    Join Date
    Sep 2015
    Posts
    2

    Default Partypoker Fastforward Hand History import fails

    Hallo dear support

    HM2 says all imported, but nothing to see.
    I have video where you can see problems.
    I can send link in a pm / an email ?

    with kindly Regards
    Petra

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
    Posts
    32,803

    Default

    You have to search for the name 'Hero' instead of your actual screen name as the hand history files are anonymized before they are sent.

    If you continue to have problems:

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

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