Dear Support Team,
I have always succesfully imported hand histories requested from the pokerstars software which were sent via email but the recent imports I try to do always fail.
My process is the following:
1. Get Hand History from Pokerstars Software, select language English
2. Open the email sent
3. Copy the email into text file
4. Import with HM3
The result: "Warning: Unrecognized game type:" and "Encountered unexpected end of hand history."
To me the emails sent from Pokerstars are identical in structure, but maybe I'm missing something?!
Thanks in advance for helping me out