I had a number of missing results in both PT4 and HM3. I got the summaries from PokerStars, put them into one single file on my desktop. When I uploaded the summaries to PokerStars it successfully updated the results. However on HM3, the results still did not get updated.
Some information that might help....I took a look at a couple of regular Tournament Summaries already on my hard drive and there are a few differences between them and the emailed summaries. On the locally stored summaries, there is a start time, whereas there is both a start time and a finish time on the emailed file. Also on the locally stored file, it has the hand number I was eliminated at, it doesn't have this info on the emailed files.