Unable to locate playercards PartyPoker

[DutchKing]

Hi, today i wanted to upload my PP hands of this year into HM3. When I take a closer look into the hands wich got an error, they all have made use of 'Run it twice' at the cashgame tables.

Unable to locate player cards (Hand #1578153765566wdnntym25zl))

***** Hand History For Game 1578153765566wdnntym25zl *****
0.05/0.10 Texas Holdem Game Table (NL) - Sat Jan 04 11:01:41 EST 2020
Table Table 5967865 (Real Money) -- Seat 1 is the button
Total number of players : 6/6
Seat 1: Hero ($12.49)
Seat 2: Player1 ($9.94)
Seat 3: Player2 ($12.15)
Seat 4: Player3 ($21.43)
Seat 5: Player4 ($10.90)
Seat 6: Player5 ($10)
Player1 posts small blind (0.05)
Player2 posts big blind (0.10)
** Dealing down cards **
Dealt to Hero [ Jh, Th ]
Player3 folds
Player4 folds
Player5 raises 0.25 to 0.25
Hero raises 0.80 to 0.80
Player1 folds
Player2 folds
Player5 raises 1.90 to 2.15
Hero calls (1.35)
** Dealing Flop ** : [ 8h, 7d, 9h ]
Player5 checks
Hero checks
** Dealing Turn ** : [ 9d ]
Player5 bets (2.74)
Hero raises 10.34 to 10.34
Hero is all-In.
Player5 calls (5.11)
Player5 is all-In.
Creating Main Pot with $ 19.15 with Player5, Hero
** Dealing FIRST River ** : [ 7s ]
** Dealing SECOND River ** : [ Td ]
** Summary **
Main Pot: $19.15 Rake: $1.0
Hand was run twice
FIRST Board: [ 8h, 7d, 9h, 9d, 7s ]
Hero collected $12.07 [ Jh, Th ] [ a straight, seven to jack -- Jh,Th,9h,8h,7d ]
Player1 collected $0 (folded)
Player2 collected $0 (folded)
Player3 didn't bet (folded)
Player4 didn't bet (folded)
Player5 collected $0 [ 2h, Ah ] [ two pairs, nines and sevens -- Ah,9h,9d,7d,7s ]
SECOND Board: [ 8h, 7d, 9h, 9d, Td ]
Hero collected $9.57 [ Jh, Th ] [ a straight, seven to jack -- Jh,Th,9h,8h,7d ]
Player1 collected $0 (folded)
Player2 collected $0 (folded)
Player3 didn't bet (folded)
Player4 didn't bet (folded)
Player5 collected $0 [ 2h, Ah ] [ a pair of nines -- Ah,Td,9h,9d,8h ]
Hero balance $21.64, bet 12.49, collected $21.64, net +$9.15
Player1 balance $9.89, lost -$0.05 (folded)
Player2 balance $12.05, lost -$0.10 (folded)
Player3 balance $21.43, didn't bet (folded)
Player4 balance $10.90, didn't bet (folded)
Player5 balance $0, lost -$10

[fozzy71]

This issue has been documented in detail and provided to the developers to resolve.

HMT-5136
Party Downloaded Run It Twice (RIT) hands do not import

If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HMT-5136 Is Resolved" in the subject line and body of the email.