PPPoker

[kkxtro]

Does PPPoker work directly with hm3? Or should I buy a hand converter to read my hands while I play and use it live?

[fozzy71]

The only card catcher/converter we recommend for PPPoker and other APC sites is from https://elitehud.com/

We recently added support for the other sites/apps that work with these other catchers - https://www.advancedpokertools.com/

[Supreme7]

The only card catcher/converter we recommend for PPPoker and other APC sites is from https://elitehud.com/

We recently added support for the other sites/apps that work with these other catchers - https://www.advancedpokertools.com/

im using the elitehud converter. my hm2 works fine but my hm3 does not work pelase help

[udbrky]

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Attach a copy of the original Hand history for the table with the issue*

b)*Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'

c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
*
* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.

**If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead.

[sosoking]

im using the elitehud converter. my hm2 works fine but my hm3 does not work pelase help

same with you
can you fix it ?

[fozzy71]

same with you
can you fix it ?

If you follow the steps in the post directly above yours and send the requested files in a support ticket we can ask our QA/Testing Manager to review those files, or forward them to the EliteHUD developers, to figure out what might be causing your issues.

Please reproduce the problem and:

a) Take a screenshot of the table/desktop before and after the problems
- Try to include the Live Play tab, Tools - Import details - Live Play and Errors, your poker client lobby and a browser page of this site - https://time.is/ - visible in the screen shot.
- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Attach a copy of the original Hand history for the table with the issue*

b)*Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'

c) Then zip and attach** all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to this same support ticket with a detailed description of what you were doing and what problems you are having. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31).* It is configured in the Tools - Settings - Import menu.

*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead.

[Komedia]

Hello. Elitehud wants me to install additional winPcap software which is some packet capturing program, seems sooooooo shady...

[fozzy71]

Hello. Elitehud wants me to install additional winPcap software which is some packet capturing program, seems sooooooo shady...

I am not a programmer so I can't speak to what that software you mentioned does or why it is needed. You should contact them directly so they can explain that to you. Please contact their support directly - help@elitehud.com

[Komedia]

There is no point to ask the support of a company if their product does shady things I bought HM3 couple days ago cos I played at winamax, but now I started to play at PPP and I was trying to start it with HM3, but it doesn't work without any 3rd party soft, so I was forced to buy overpriced H2N for 60 dollars/month

[fozzy71]

I did a bit of searching and everything I read said as long as you download it from their actual site that it is safe to have installed and not 'shady' - https://duckduckgo.com/?q=is+winpcap+safe&ia=web