HM3 not starting: Gets as far as "Starting database server" then hangs
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  1. #1
    Junior Member
    Join Date
    Oct 2019
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    20

    Default HM3 not starting: Gets as far as "Starting database server" then hangs

    Title says it all. It's v3.1.6.0 and since I can't get in, I can't send you logs or anything. There's no error messages. It just sits there.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,797

    Default

    You can still logs from HM3 if it won't run, we have a start menu utility to copy them to the desktop.

    Please create a support ticket with a link to this thread and your forum username and collect/attach the following log files in a compressed/zipped file(s).

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.*
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to a support ticket here - https://support.holdemmanager.com/support/category/19 - with a detailed, step by step, description of what you did before the error. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    -**If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

  3. #3
    Junior Member
    Join Date
    Oct 2019
    Posts
    20

    Default

    Done

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