PartyPoker opponents hands not showing
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  1. #1
    Junior Member
    Join Date
    Dec 2017

    Default PartyPoker opponents hands not showing


    I just wanna let you know that PartyPoker opponent's hands are not showing in the re-player in the showdown.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    HM Support


    We will need you to send us some sample hands to be able to test, duplicate and document this issue.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using or google drive.

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