DB error
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Thread: DB error

  1. #1
    Junior Member
    Join Date
    Apr 2011
    Posts
    20

    Default DB error

    Hallo,

    I have a problem with my database. It was working all fine yesterday. I did nothing major in between, not even restarted PC, I keep it always on. Today however, HM2 starts but does not start pre-loading hands. Database in the bottom right corner is correct. When I click it, it displays all DBs correctly. When I double click the one I use, it asks me if I want to change the active database. I click yes and it goes to work on background indefinitely. It happend often in the past, usually checking for Windows updates helped, sometimes restarting PC multiple times did the trick. I did all that and cannot get past that point this time. Any help appreciated.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    This could be caused by cultural conflicts in the software. You will just need to reset the culture info.

    1) Please open Windows control panel.
    2) Open Region-Language
    3) Change your region to English (United States)
    4) Change your location to United States

    Change all time, numerical and financial settings to default. Do not use any customized ones.

    https://www.isunshare.com/windows-10...indows-10.html

    Afterwards, you can set it back to your standard setting.

    Please close HM2. Follow this FAQ guide to run maintenance on the database through PGAdminIII:

    http://hm2faq.holdemmanager.com/ques...lyze+Database+

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...) and compress*/attach that file to this support ticket.
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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