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Thread: GG Support

  1. #1
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    Default GG Support

    I'm assuming no support??

  2. #2
    *** HM3! *** fozzy71's Avatar
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    They do not allow live tracking or HUD but we just added manual import support in a recent beta.

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    Quote Originally Posted by fozzy71 View Post
    They do not allow live tracking or HUD but we just added manual import support in a recent beta.
    How do you do the manual import with GG? What about tourney tracking with GG?

  4. #4
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by DaBump91 View Post
    How do you do the manual import with GG?
    • Download their hands they send to you and uncompress them to a new folder if they come in a rar or zip file
    • HM3 - File - Import Folder... and import the folder you extracted them to
    • Search for your GGPoker 'Hero' name instead of your screen name for that site.



    Quote Originally Posted by DaBump91 View Post
    What about tourney tracking with GG?
    If they do not write/send separate tournament summary files we can not properly support tourney results tracking like we do at other sites that write summary files. If HM3 can't auto-detect the tournament results from the information in the hand history files you will have to manually edit the results in the Tournaments Report one by one as needed and send us the hands (and summaries if they included them) to us for testing to see if we can improve our tournament detection for this newly supported site.

    Please try all the steps in this FAQ.

    If you continue to have problems please zip and email the problem original hand histories and tournament summaries to us as instructed. Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

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