Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that directory -
http://faq.holdemmanager.com/questio...es+in+Windows+
If you continue to have problems:
Please create a support ticket via the
'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach
a set of log files and a screenshot and detailed description of the issue in the support ticket you created.