HM3 doesn't work after I updated with the last version
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  1. #1
    Member
    Join Date
    May 2011
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    35

    Default HM3 doesn't work after I updated with the last version

    I received an "update to latest version" offer when I opened my HM3 and after the update my HM3 freezes at "database server".

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,814

    Default

    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+

    If you continue to have problems:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  3. #3
    Member
    Join Date
    May 2011
    Posts
    35

    Default Thank you.

    Quote Originally Posted by fozzy71 View Post
    Open C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0\Config and delete CurrentUserToken.txt file. If you can't see it, turn off the windows option that is hiding that directory - http://faq.holdemmanager.com/questio...es+in+Windows+

    If you continue to have problems:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
    that worked great!

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