Hand Re player not working

[daveleroux]

Hi Guys

if i mark a hand to look at later my re player does not work at all.
Does net even open the re player.

Any recommendation on how i can get this sorted out ?

[fozzy71]

What exactly are you doing/clicking? Your problem description is not very clear.

Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem. After sending the logs/details you can open the ticket in our support center and attach any screenshots or other files to the same ticket for us. Here is a direct link to your My Tickets page.

If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually.