HEM2 tournament editor not working /problems with importing tournament summaries
Results 1 to 4 of 4
  1. #1
    Junior Member
    Join Date
    Dec 2019
    Posts
    2

    Default HEM2 tournament editor not working /problems with importing tournament summaries

    Hello there guys.

    I am using HEM2, version 2.0.0.8667, and I am facing two problems with my tournament results in the Tourney section.

    Problem 1:
    When I want to edit tournament results by using the tournament editor, my changes are not visible right away. I have to restart HEM2 before the changes are visible in the Tourney section (for instance when I change the total player size of a tournament from 9 to 1123, the 1123 showes up after restarting HEM2).

    problem 2:
    I requested a few tournament summaries from Pokerstars today, and I want to import them into HEM2 so that I wont have to do the above. For some strange reason Holdem Manager is not adjusting anything. I have added the tournament summary to this post --> DELETED

    When I import this file, the total player size keeps at 9.

    Please help me out with at least one of the two problems mentioned above, because getting the right tournament results into my HEM2 is really difficult right now.

    Thanks,
    Tim
    Last edited by fozzy71; 12-02-2019 at 11:04 AM.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,689

    Default

    I deleted your summary file. It is of no use to me without the HH file(s) for the tournament, but we also don't want any files posted in our forums that could contain personal information about you or other players and customers. Please do not post HH/TS files, logs, etc in the forums.

    We need you to send us the HH/TS files and screenshots/details of the errors in a support ticket, with a link to this thread.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

  3. #3
    Junior Member
    Join Date
    Dec 2019
    Posts
    2

    Default

    Hello,

    I don't think it's necessary to upload attachments, because this basically happens to all of the tournament(s) (summaries).

    Tim

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,891

    Default

    Quote Originally Posted by Kaljaa View Post
    Hello,

    I don't think it's necessary to upload attachments, because this basically happens to all of the tournament(s) (summaries).

    Tim
    Without the files, we cannot look into this.
    Regards udbrky (Chris)

Similar Threads

  1. Tournament editor problems with black chip poker (wpn)
    By adog26 in forum General Support
    Replies: 1
    Last Post: 07-05-2013, 04:38 PM
  2. Tournament Editor not working
    By tomale72 in forum Bug Reports
    Replies: 3
    Last Post: 11-22-2012, 05:22 PM
  3. Tournament editor does not work anymore
    By Steinpilz0104 in forum Bug Reports
    Replies: 13
    Last Post: 06-07-2012, 06:59 PM
  4. Replies: 1
    Last Post: 11-17-2011, 06:05 PM
  5. Tournament editor
    By qtyavo in forum Bug Reports
    Replies: 3
    Last Post: 07-27-2011, 07:18 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •