HM3 logouts automatically
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  1. #1
    Junior Member
    Join Date
    Nov 2019
    Posts
    6

    Default HM3 logouts automatically

    I'm a trial user and my HM3 app logouts automatically. Is that normal?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    You have to login to HM3 with your email/pass every time you launch it? That is not expected behavior. Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  3. #3
    Junior Member
    Join Date
    Nov 2019
    Posts
    6

    Default not everytime

    I think the problem is because I close the prompt window very soon which remind me how many days left for the trial account.

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