Report folder does not work

[skipinsky]

Good day!
My trainer sent me the Reports folder so that I could follow the results, but it is not installed. I tried to manually add data but half the stats are gone, what should I do?
This may be due to the fact that I have a version for micro limits and my trainers have a full version?

[fozzy71]

How/where did you 'install' them exactly? Which folder did he actually copy these files from? He should have shared his C:\Users\[UserName]\AppData\Roaming\HoldemManager\Reports folder, for you to paste into the same location on your machine (with HM2 closed). If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

If that is what he and you did and it is not working you will need to zip and send us the reports folder/files he sent you with details/screenshots of exactly how you 'installed' them and the errors, missing stats, etc. Please create a support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

[skipinsky]

How/where did you 'install' them exactly? Which folder did he actually copy these files from? He should have shared his C:\Users\[UserName]\AppData\Roaming\HoldemManager\Reports folder, for you to paste into the same location on your machine (with HM2 closed). If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

If that is what he and you did and it is not working you will need to zip and send us the reports folder/files he sent you with details/screenshots of exactly how you 'installed' them and the errors, missing stats, etc. Please create a support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Understood. You can delete the topic)
The problem was with the disabled Position folder in Reports. But thanks for the quick reply.

[skipinsky]

How/where did you 'install' them exactly? Which folder did he actually copy these files from? He should have shared his C:\Users\[UserName]\AppData\Roaming\HoldemManager\Reports folder, for you to paste into the same location on your machine (with HM2 closed). If you can't see it, turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

If that is what he and you did and it is not working you will need to zip and send us the reports folder/files he sent you with details/screenshots of exactly how you 'installed' them and the errors, missing stats, etc. Please create a support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

Understood. You can delete the topic)

The problem was with the disabled Position folder in Reports. But thanks for the quick reply.

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.