"View List Of Opponents" showing up empty
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  1. #1
    Junior Member
    Join Date
    Jul 2009
    Posts
    25

    Default "View List Of Opponents" showing up empty

    I've tried everything I can think of, tried changing the parameters(not that it should matter) and everything, but when I try to go to do Opponent Analysis and I click on "View a List of Opponents", I cannot get anyone to show up. The default parameters are "TotalHands >= 50", which I have PLENTY of opponents that fit that, and nada shows up. Have the right Hero name, have tried changing other parameters and all, nothing. My stats show up everywhere else, when searching a single opponent even, just not when trying to get all opponents listed.

    Anyone else seeing this too?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    28,652

    Default

    Was your HM2 DB created by importing your HM2 DB directly to HM3? Which site are the bulk of the hands from? Did you send us logs yet? We need to see those to start, and may end up also needing your database.

    a) Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

    b) Then try importing a small sample to a new test database to see if the new database has the same issues:

    Please try to create a new database: File - New Database* then manually import some hands via File - Import Folder - from C:\HM2Archive and/or C:\HM3Archive.

    *Please do not create your HM3 Database in a sub-folder of any cloud file hosting service (Dropbox, OneDrive, Google Drive, etc) as it can cause database corruptions because it will constantly be syncing the database to the cloud while you are playing/importing.* You can configure HM3 to archive any auto imported hand history files to a cloud file hosting service folder if you choose to as that will not affect the SQLite database in any way, and you can obviously store any HM3 database backup files you create in a cloud folder instead of the default path HM3 suggests when backing up databases.

    c) If the new database works properly for the Opponents view, we will want you to send us a copy of the previous database for testing in that same support ticket you sent your logs in. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    The *.hmdb files are saved by default in*C:\Users\{Username}\Documents\Holdem Manager 3\Databases

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    When sending any files please zip them (right-click - send to - compressed folder) before uploading.* Please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox try using google drive or filedropper.com.

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