Window insta auto closing

[thomas13]

Hey HM Support,

can you tell me what to do when Window for HUD settings is instantly closing?

https://streamable.com/5253v

Thanks for response,

Thomas

[udbrky]

It looks like something is stealing focus. Is Stars or Table Ninja set to steal focus?

[fozzy71]

If you can reproduce this consistently can you take the time to record a short video showing how to reproduce the problem, with Time.is visible in the video, and send a set of logs captured while making the video please so that we can forward them to the developers?

Please create a support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread. Attach all the logs/files as instructed below to that new support ticket.

Please close HM3 and right-click - Exit the server icon from the System Tray.

Please start HM3 from the Start Menu using the 'Holdem Manager 3 with Logging option - Select [x] HUD - OK.

Please reproduce the problem and:

- Record a short video showing the problem and your Windows clock using Jing or ScreenCastOMatic or SnagIt or ScreenPresso.
- try to include the Live Play tab and/or Sessions Report in the video along with a browser page of Time.is visible during the entire video
- if the video is too big for email you can share it via screencast, dropbox, googledrive or filedropper, and send us a link to watch it.
- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files in that folder to the support ticket with a detailed description of what you were doing and what problems you are having. *
- Save a copy of the original Hand history for the table/session with the issue and zip/attach those also.*

*All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM3Archive is in C:\HM3Archive by default, but you may have put it anywhere. The archive should be organized by \Network\Month\DayOfMonth (example: C:\HM3Archive\SiteName\HM3Archive\2016\07\31). It is configured in the Tools - Settings - Import menu.

*If the attachments are larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.