Party Poker Cash Hand Errors
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  1. #1
    Junior Member
    Join Date
    Mar 2010
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    5

    Default Party Poker Cash Hand Errors

    The import of omaha cash game hands has a number of errors for invalid pot size and winnings for hands.
    I've sent error report.
    Thanks.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
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    HM Support
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    32,803

    Default

    We need the actual hands that the error report specifies. You can see these yourself if the errorhands.txt file in the feedback.zip logs file you sent. The easiest thing to do is just zip/attach all the folders/files you were importing at the time and attach them to that same support ticket you created when sending the error report. Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/

    Please zip and email the original problem hand histories and tournament summaries to us as instructed at the bottom of this FAQ.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

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