Rollback to previous version?
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  1. #1
    Junior Member
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    Angry Rollback to previous version?

    Updated HM3 today and it has crashed 3 times while I'm playing, really annoying. Never happened before. Anyway to rollback to previous version?

  2. #2
    You're out! udbrky's Avatar
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    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files (and the \Archive folder) in that \Desktop\HM3Logsfiles folder to this same support ticket with a detailed description of what you were doing before the issue. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    -*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

    Here is 3.1.3.0 - https://www.holdemmanager.com/downlo...ersion=3.1.3.0
    Regards udbrky (Chris)

  3. #3
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    Can't go back to previous version because Database can only be opened on the newest version and it keeps crashing. Any other suggestions?

  4. #4
    You're out! udbrky's Avatar
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    We need more information on what is happening on the crashes.

    - Close HM3 and the Holdem Manager Server icon in the system tray. *
    - If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
    - Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
    - Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files (and the \Archive folder) in that \Desktop\HM3Logsfiles folder to this same support ticket with a detailed description of what you were doing before the issue. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
    -*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.
    Regards udbrky (Chris)

  5. #5
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    Jan 2018
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    Happen same for me why is crashing ?

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Padrinobta1 View Post
    Happen same for me why is crashing ?
    We can't tell you why yours crashing if you don't send us the logs as we instructed the other poster:

    Please create a support ticket via the 'Contact Support' link with a link to this thread and your forum username. Please attach a set of log files and a screenshot and detailed description of the issue in the support ticket you created.

  7. #7
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    Already sent

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Padrinobta1 View Post
    Already sent
    I apologize if you haven't gotten a reply yet. We are a bit short-handed this week so things are a bit backed up in our inboxes the past day or two. We should be able to get most everything caught up and replied to today. Please post your support ticket number if you still haven't got a reply and we can make sure to reply to yours ASAP.

  9. #9
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    Quote Originally Posted by fozzy71 View Post
    I apologize if you haven't gotten a reply yet. We are a bit short-handed this week so things are a bit backed up in our inboxes the past day or two. We should be able to get most everything caught up and replied to today. Please post your support ticket number if you still haven't got a reply and we can make sure to reply to yours ASAP.
    I also experienced the same issue. I've sent the reports when I get the errors and wrote a ticket and I got this:

    Code:
    (This is an automated message)
    
    Your support ticket has been linked to our internal bug tracker:
    
    Bug #:HMT-4920
    Issue:ApiTimeout causing HUD to stop updating.
    
    Once this issue has been resolved and a new version with the available fix has been released, you will automatically be notified via this support ticket.
    When the error happen my computer turns really slow and the CPU usage in my Task Manager goes to 100% (and the culprit is HM3).

    Is there any momentary fixes we as users can do?

    I can't rollback because the database is not compatible with the first stable version...

    This is very unfortunate, let me tell you.

  10. #10
    Junior Member
    Join Date
    Nov 2019
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    My HM3 crashes too. I've sent a ticket and sent the bug crashes when the message prompt appeared and I got this reply:


    Holdem Manager Support on Nov 17, 2019, 2:30:46 PM
    (This is an automated message)

    Your support ticket has been linked to our internal bug tracker:

    Bug #:HMT-4920
    Issue:ApiTimeout causing HUD to stop updating.

    Once this issue has been resolved and a new version with the available fix has been released, you will automatically be notified via this support ticket.


    This is very unfortunate that I can't use the stable software I paid for.
    In task manager, when the issue is happening, there's 100% CPU usage from HoldemManager.Server. Is there any fix we can do while we wait for an update fix?

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