We have not been able to duplicate this. You, or another customer, had sent us some logs I believe at one point in a support ticket but I am not sure what became of that.
a) Here are some steps to see if it is a corrupted user config/setting file:
Close HM3, exit the server icon from the Windows System Tray and rename your C:\Users\{UserName}\AppData\Roaming\Max Value Software\Holdem Manager\3.0 folder to a different name. *If you can't see it, turn off the windows option that is hiding that directory.
http://faq.holdemmanager.com/questio...es+in+Windows+
When you restart HM3 this will reset all of your settings and config files to default to see if it is related. *Please let us know if this does/doesn't* solve your problems and zip/attach the folder (delete the \3.0\Temp\ sub-folder first) you renamed if it solves the problem.
When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox try using google drive.
*If it doesn't solve the problems you can close HM3 and right-click - 'Exit' the System Tray HM3 Server icon then delete the new default \3.0 folder that was created, and rename the original \3.0 folder back to the proper/original folder name to use your original settings and configs.
b) If you continue to have problems, please send us a set of log files as instructed below for us to review again and your availability for a remote support session as we may need to be able to see this issue first hand and get more details on your system to determine what could be causing this.
i)Please create a support ticket via the
'Contact Support' link with a link to this thread and your forum username. Please reproduce the problem and attach
a set of log files and a screenshot and detailed description of the issue in the support ticket you created.
ii) Please let us know when you are available in GMT time for a Remote Support session -
https://greenwichmeantime.com/time/to/gmt-local/
Please remember that we schedule a couple days in advance and need to fit it into our schedules so you need to give us a few different day and time ranges to choose from.
Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below first:
1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates').
2 - Please make sure you have access to a good connection, we cannot provide support on really slow connections.