Leak Buster - Position

[cpstar1976]

I'm selected the above mentioned report and I filtered out all my PLO hands. I'm only looking to study the NLH hands. However, I'm still getting a few (roughly 4 PLO hands) in there and I'm not sure why. Any thoughts? Thank you

[fozzy71]

We would need you to attach/send the filters for us to test at a minimum, and may require you to send us a backup of your database depending on what we discover testing the filters you send.

Save the filter to file and zip/attach it with screenshots of the filters/reports and problems. If you don't want to share the filter or images publicly (totally understandable) then we need all that stuff sent in a support ticket.

Please create a support ticket via the Contact Support link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[cpstar1976]

Here is a screenshot showing that Ive selected only the NLH filters but the DB still shows a few PLO hands.
https://gyazo.com/a3ad1d94fd434c73321c210434bc9a37

[udbrky]

Hello,

Please zip the PLO hands and send in a ticket, with a link to this thread and the filters.

Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

[cpstar1976]

I'm having some difficulty locating those PLO hands. When I look at my c:\HM2archive\ It looks like this
https://gyazo.com/c7101ab6bfdaadfee88bfb42dfc878bd


And when I open that folder corresponding to 10/30 which is the day that HM2 says the hand was played there is nothing in the folder. Here is a screenshot of HM2 showing the PLO hands from 10/30 around 5am
https://gyazo.com/884195bb3803ca26ab95a4314b1b39b1

I dont understand why HM2 says 10/30 but yet my Hm2 archive folder for that day is empty

[fozzy71]

Just zip the folder regardless (feel free to send the past few months, or entire year if it is easier) and send them all to us in a new support ticket, with a link to this thread and a copy of your \HM2Logs files - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

You can also just upload/send the entire database to us if you want:

Can you please backup your HM2 database/settings as explained here -*http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

Then upload the backup file to to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive or filedropper.com instead. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/