Logging/sync problem
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  1. #1
    Junior Member
    Join Date
    Feb 2010
    Posts
    24

    Default Logging/sync problem

    Hello,
    At the time I exit HM2 (and while it tries to Sync database), I get an "error validating your account" and when I try to login to my HM2 account there is the same problem as well.
    Can you please give a fix for this?
    Last edited by Night; 11-08-2019 at 08:20 AM.

  2. #2
    Junior Member
    Join Date
    Jan 2019
    Posts
    3

    Default

    +1

  3. #3
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,551

    Default

    We had a temporary issue with our server which is now resolved and we apologize for any inconvenience caused.

    If you have not already done so please try running Holdem Manager again.

    If you have any problems activating the software:

    Please see this FAQ for help in resolving licensing issues:
    hm2faq.holdemmanager.com/questions/881/I+Can+Not+Activate+or+Register+Holdem+Manager

    If you continue to have problems we need you to send us the \HM2Logs folder as explained in the last steps under 'Contact Support'.

  4. #4
    Junior Member
    Join Date
    Feb 2010
    Posts
    24

    Default

    Actually I solved it by just typing password again, since password was already filled I tought I did not have to, but yes you need to type it again. Problem solved, thanks.

  5. #5
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,839

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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