New Partypoker file format not supported.
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  1. #1
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    Default New Partypoker file format not supported.

    Hi, i wanted to know if you have an ETA when hm2 will be able to read new Partypoker format for hands to import

    Thanks,.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    We need hands sent to us for testing.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

  3. #3
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    Quote Originally Posted by fozzy71 View Post
    We need hands sent to us for testing.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Sent, would appreciate *IF possible an ETA on the fix

  4. #4
    You're out! udbrky's Avatar
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    There is no ETA. Many times we discover hands that are not importing, and there's a lot of back and forth in testing and fixes and re-testing that does not allow for an accurate ETA.
    Regards udbrky (Chris)

  5. #5
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    Hey, sorry to bother, its been a while, do you guys have any news regarding hem2 supporting files?


    Thanks

  6. #6
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    i'd like to have some idea too. if i knew this would be sorted soon i would start playing on party again but if it's been given a low priority and won't be done for a few weeks or more then at least i'll know not to bother playing there for now

  7. #7
    You're out! udbrky's Avatar
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    This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-9079. I have added your email address to the ticket so we can notify you once we have fixed it.
    Regards udbrky (Chris)

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Beta support for Party downloaded hands in HM2 will be in the next update, scheduled for next week if all goes well. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

  9. #9
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    when comes the update to import party hands ?

  10. #10
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by alfonso76 View Post
    when comes the update to import party hands ?
    same answer as the post above yours: These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

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