New Partypoker file format not supported.
Results 1 to 4 of 4
  1. #1
    Member
    Join Date
    Aug 2009
    Posts
    40

    Default New Partypoker file format not supported.

    Hi, i wanted to know if you have an ETA when hm2 will be able to read new Partypoker format for hands to import

    Thanks,.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,535

    Default

    We need hands sent to us for testing.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.

  3. #3
    Member
    Join Date
    Aug 2009
    Posts
    40

    Default

    Quote Originally Posted by fozzy71 View Post
    We need hands sent to us for testing.

    Please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Sent, would appreciate *IF possible an ETA on the fix

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,831

    Default

    There is no ETA. Many times we discover hands that are not importing, and there's a lot of back and forth in testing and fixes and re-testing that does not allow for an accurate ETA.
    Regards udbrky (Chris)

Similar Threads

  1. Supported format for importing
    By screwtape in forum General Support
    Replies: 1
    Last Post: 12-01-2017, 01:00 AM
  2. Importing hands from a file - from none supported sites
    By davdas in forum Manager General
    Replies: 1
    Last Post: 10-24-2012, 01:26 PM
  3. Are PartyPoker Step 6 supported?
    By MsC0inflip in forum Manager General
    Replies: 9
    Last Post: 09-14-2009, 07:03 PM
  4. Replies: 11
    Last Post: 08-07-2009, 06:33 PM
  5. Key format different than HM software key format
    By Kevin86 in forum Manager General
    Replies: 1
    Last Post: 02-02-2009, 12:58 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •