HM2 Upgrade to HM3
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  1. #1
    Junior Member
    Join Date
    Mar 2016
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    2

    Default HM2 Upgrade to HM3

    Hello,

    I have a HM2 License Holdem and Omaha.
    When I start HM3 and Login it says No Active Omaha/Holdem License.

    But on my Profile it says I have a license.
    HM2.jpg

    What am I doing wrong?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Did you purchase HM3 with your available upgrade credit? HM2 licenses do not work on HM3.

    Please see this FAQ for our upgrade policy - https://support.holdemmanager.com/su...An-HM2-User%3F

    And this FAQ for the new HM3 Annual Support & Maintenance policies and pricing - https://support.holdemmanager.com/su...ntenance-Plans

    Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Mar 2016
    Posts
    2

    Default

    Quote Originally Posted by udbrky View Post
    Did you purchase HM3 with your available upgrade credit? HM2 licenses do not work on HM3.

    Please see this FAQ for our upgrade policy - https://support.holdemmanager.com/su...An-HM2-User%3F

    And this FAQ for the new HM3 Annual Support & Maintenance policies and pricing - https://support.holdemmanager.com/su...ntenance-Plans

    Important: The Annual Support & Maintenance is FREE for the first year with the purchase or upgrade.

    No I didn't purchase HM3.

    In the FAQ it says its free to upgrade if you purchased after 1st Januaray 2017
    And the Omaha License has been purchased on 16th August 2017.

    Maybe I understand something wrong if so then I apologize

  4. #4
    You're out! udbrky's Avatar
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    Jul 2008
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    20,898

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    Quote Originally Posted by Complex View Post
    No I didn't purchase HM3.

    In the FAQ it says its free to upgrade if you purchased after 1st Januaray 2017
    And the Omaha License has been purchased on 16th August 2017.

    Maybe I understand something wrong if so then I apologize
    It's a credit to upgrade. This is just like HM1 to HM2 was. You have to purchase the license using the credit. If you don't, you won't get the HM3 license. It won't work without the HM3 license on your account.
    Regards udbrky (Chris)

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