Which Operating System, Firewall, and AntiVirus are you using?
- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
* If you can't see it,
turn off the windows option that is hiding that directory.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again
from this link.
If you continue to have problems:
- Please create a support ticket via the
'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
- Please reproduce the problem and send us
a set of log files and a screenshot(s) of the issue in a support ticket as explained in that FAQ.