HM3 setup assistent hangs up

[daumaas]

HM3 setup assistent hangs up after logging in (with my HM2 account). Than it starts a window "my licences" which shows nothing and HM3 setup hangs up completely.

I have an HM2 licence and want to try HM3. didnt already purchased it, maybe thats the problem.

Tried it several times, and also restarted PC.

Please help

[fozzy71]

Which Operating System, Firewall, and AntiVirus are you using?

- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
* If you can't see it, turn off the windows option that is hiding that directory.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link.

If you continue to have problems:
- Please create a support ticket via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
- Please reproduce the problem and send us a set of log files and a screenshot(s) of the issue in a support ticket as explained in that FAQ.

[daumaas]

Which Operating System, Firewall, and AntiVirus are you using?

- Please try to uninstall HM3 from your Control Panel - Programs and Features menu.
- Rename your C:\Users\UserName\AppData\Roaming\Max Value Software\Holdem Manager\ folder*. You can delete this later if we don't ask you to send it to us or copy/paste the contents back to where they were originally.
* If you can't see it, turn off the windows option that is hiding that directory.
- Delete C:\Program Files (x86)\Holdem Manager 3\ if you see it.
- Download and install HM3 again from this link.

If you continue to have problems:
- Please create a support ticket via the 'Contact Support' link and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
- Please reproduce the problem and send us a set of log files and a screenshot(s) of the issue in a support ticket as explained in that FAQ.

complete reinstall worked - thanks

[daumaas]

complete reinstall worked for me ! thx

[fozzy71]

Excellent, thank you for letting me know it helped you so that I know to suggest it in the future if someone else reports similar issues.