when trying to activate licenze, it says trial expired
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  1. #1
    Junior Member
    Join Date
    May 2014
    Posts
    7

    Default when trying to activate licenze, it says trial expired

    Hi,

    I just purchased tn2. when I put my code in and click activate licenze, it says the trial has expired.
    what should I do?

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,830

    Default

    Quote Originally Posted by robledonk View Post
    Hi,

    I just purchased tn2. when I put my code in and click activate licenze, it says the trial has expired.
    what should I do?
    Please reproduce issue, then go to TableNinja 2 > Help > Contact Support and click the "Send logs to TableNinja" button.*
    Then send a copy of that ZIP file.

    Also please send a screenshot of your desktop with a table and your HUD displayed.*
    Please follow these instructions to take a screenshot: http://www.wikihow.com/Take-a-Screen...rosoft-Windows
    Please send the screenshot even if you don't have a HUD or custom table theme.

    Please also briefly describe what is happening in the ticket.

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

    You can also retrieve the log from:

    For Windows Vista/7/8: C:\Users\username\AppData\Roaming\TableNinja.v2\
    XP: C:\Documents and Settings\User_name\Application Data\TableNinja.v2


    See this tutorial for showing system and hidden files:
    http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    May 2014
    Posts
    7

    Default

    Im not even logged in yet. no stars open pr hm2. I cant open tn2 cause it says trial expired instead of activating my licenze

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,529

    Default

    Please create a support ticket and zip/attach the requested log files and a link to this thread. Registration issues have to be handled via support tickets for security reasons.

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