So I recently bought HM2 and I'm using HM3 beta right now, but the problem exists on both.
My hud just won't start working, but I made sure multiple times that the hands are imported correctly, and the live play in HM2/HM3 is working correctly. Showing the correct hands at about the correct time. It even gets the tables right there, selecting the tables manualy doesn't work either.
I'm playing low stakes MTT's, which is also the package that I purchased (lower then 20$ mtt's)