Poker Stars Tournament Results Incorrect

[DaBump91]

Hello,

I'm having issues with Holdem Manager 2 putting in the wrong tournament results in the reports once in awhile.

Example: Didn't make it into the money but reports show I won $1,400.

Second issue sometimes the # if players entered, the place I finished is incorrect.

Example: Hundreds of players entered the tournament but shows only 18 players and that I finished 8th.
Also tags it as a 18 person tourney.

Thanks again

[fozzy71]

Any tournament with more than 1 table (and many single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information its impossible for HM2 to know the correct results. If you have any discrepancies you will need to edit the results manually.


You may need to request and import any/all of your old tournament histories and import those to HM2 to correct issues with old tournaments showing wrong results. Stars did not write the tourney summaries to your hard drive in the past, like FTP did, so please enable the option in the PokerStars client via their lobby options and make sure that HM2 has added both the hand history and summary folder to your Auto Import Folder Configuration and this will ensure future tournaments have correct results automatically.


For older tournaments email support@pokerstars.com and ask for ALL your old Hand Histories and Tournament Audit Files in .htm format. They will send you an email with links to zip files of your hand histories. Download all the zip files. Right-Click > Extract the contents of each zip file to a new folder and then manually import those files by going to the Importing option in the HM Ribbon menu and choosing import from folders in the manual import section. You may see import errors as some of these hands are probably already imported.


The tournament summaries should be attached to the email as .htm files. Download the attachments and repeat the process of importing all the files. If the files are sent as .html you will need to rename them (Right-Click > Rename) from .html to .htm extensions otherwise they will not import. You can view this FAQ for more information on importing emailed hand histories.


If you continue to have problems please zip and email the problem hand histories and tournament summaries to us, with a link to this thread and your forum name, to us using the 'Contact Support' link.


Make sure you also include screenshots of your Tournaments report, with the Tournament Number stat visible, and a detailed description by tournament number of some of the errors we need to test.


All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.



You could also try the HM3 Beta which should generally be much more accurate for tournaments from sites like stars where they write summary files.

HM3 Pre-Release beta is now available. Click here to register your HM3 beta now - http://www.holdemmanager.com/hm3/beta.php


- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and click 'Install'.


Here are some first time install instructions - https://support.holdemmanager.com/su...tion-and-Setup


If you have any problems with HM3:


Please reproduce the problem and click the 'Send Feedback' button from the left sidebar menu (or from the 'Help' menu at the top), or choose 'Yes' if prompted to submit an error report, and send your logs and config files with a detailed step by step description of the problem that we can use to try and reproduce the problem.


If you are unable to send the logs via the automated system for any reason you can collect and send the logs manually - https://support.holdemmanager.com/su...les-to-support

[DaBump91]

Seems updating to HM3 simply solved the issue with tourney reports. Is there a forum area for HM3 beta yet?

[fozzy71]

No, HM3 is still in private beta so we want all feedback and support handled via our support system. You can click the 'Support' link above to find the HM3 FAQs or create an HM3 support ticket, but the easiest way is via the software's 'Send Feedback' under the Help menu or in the left sidebar menu. We will be setting up some HM3 specific FAQs once HM3 moves out of private beta in the not too distant future.

[DaBump91]

No, HM3 is still in private beta so we want all feedback and support handled via our support system. You can click the 'Support' link above to find the HM3 FAQs or create an HM3 support ticket, but the easiest way is via the software's 'Send Feedback' under the Help menu or in the left sidebar menu. We will be setting up some HM3 specific FAQs once HM3 moves out of private beta in the not too distant future.

No problem, thought I ask anyways. Thanks for great support.