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Thread: Sync Error

  1. #1
    Junior Member
    Join Date
    Sep 2019
    Posts
    1

    Default Sync Error

    Hi,

    I am having a problem when i try to sync my DB. It's the first time i'm doing this.
    It got a part of my db but not all of it.
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  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,725

    Default

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

    Please reproduce the problem again and zip/attach your HM2Logs folder - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    In addition to those logs/files you will need to manually zip/attach all the files you find in C:\Users\{UserName}\AppData\Roaming\HoldemManager\ SyncXml

    If you can't see that folder turn off the windows option that is hiding that directory. http://faq.holdemmanager.com/questio...es+in+Windows+

    If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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