HM3 not importing hands any longer

[Urban1]

Hi,

My HM3 has stopped auto importing hands. My computer was broke so had it on service and then meanwhile played on another computer. I then restore my database on my computer that I have gotten back and now I am not able to auto import hands. I read this here:

"Databases can only be moved or copied while HM3 is closed. Sharing HM3 databases between multiple computers or synchronizing them to the cloud storage while in use is not possible and will corrupt the database."

So what can I do now? I tried to reinstall HM3 but with no success. I have tried to change my auto import folders but nothing is working... Also tried to create a new database but hands still does not get imported if I don't do it manually.

[Urban1]

frozzy or someone help!

[udbrky]

- Close HM3 and the Holdem Manager Server icon in the system tray. *
- If it is not running or fully launched please open your Windows Task Manager and right-click - End Task on 'Holdem Manager 3', *'HM3 HUD' and 'HoldemManager.Server' if you see them. *
- Click Start - All Apps - Holdem Manager 3 - 'Copy HM3 Log Files to Desktop'
- Then zip and attach all (Ctrl+A - Right-Click - Send to - Compressed (zipped) folder) files (and the \Archive folder) in that \Desktop\HM3Logsfiles folder to this same support ticket with a detailed description of what you were doing before the crash. *Here is a direct link to your My Tickets page - https://support.holdemmanager.com/user/mytickets/
-*If the attachment is larger than 10MB please upload them to a file hosting site like or dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. *If you have any problems with dropbox please try using google drive instead.

[Urban1]

Never easy lol. Anyways, thank you! Think I will try to reinstall everything again but yeah, thanks.

[Urban1]

I don't get it why whenever I uninstall and install HM3 again, my HM3 database is installed again automatically...

[Urban1]

Could someone link to the previous HM3 version? I think that my problem started once I updated to the new version.