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  1. #1
    Junior Member
    Join Date
    Aug 2019
    Posts
    2

    Default Stuck on Loading Configuration Module?

    I've updated my Windows .net framework (PC is up to date) (Windows 10)

    I've allowed HM2 through on Windows Firewall.

    I've just re-installed HM2 without re-installing Postgre.

    I made sure my number formats were reset, my region is set to United States and my Language is set to English (United States)

    Not sure what else I could do.


    Any help to get my HM2 running would be appreciated

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,725

    Default

    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Aug 2019
    Posts
    2

    Default

    Hey Chris

    I resolved this issue by re-installing Hold Em Manager 2 and checking the box 'install postgre'.

    My HM2 is up and running again and i'm a happy camper

    So sorry, I should've closed the thread or replied that I had resolved this issue. Got caught up today putting the boat away.

    Thank you as always for taking the time to respond to my inquiry.



    Cheers

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,725

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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