Fixing Import Errors?

[Dusty Rdz01]

Random hands are not being imported into HM2 automatically, when I try upload them manually it shows as errored. How can i fix this?

(Note: I am manually uploading from the HM2 folder because i dont know where pokerstars archives it hands, if anyone has any ideas on that can they let me know?)

Thanks

[udbrky]

This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-9062. I have added your email address to the ticket so we can notify you once we have fixed it.

[Dusty Rdz01]

This issue has been documented in detail and provided to the developers to resolve. The assigned internal issue # on this issue is HM-9062. I have added your email address to the ticket so we can notify you once we have fixed it.

Thanks for you swift response.
This has a happened again, but this time I cant even find the hand saved down on my computer in HM2 folders.
I would expect to find them here but they're not there?
C:\HM2Archive\PokerStars\2019\09\01
Pokerstars #203830661015

Is this wide spread issue?

Thanks

[udbrky]

Thanks for you swift response.
This has a happened again, but this time I cant even find the hand saved down on my computer in HM2 folders.
I would expect to find them here but they're not there?
C:\HM2Archive\PokerStars\2019\09\01
Pokerstars #203830661015

Is this wide spread issue?

Thanks

All original files are moved intact to the archive. Search the file for "Cash out"