I have encountered a bug when playing NL2 on pokerstars. I currently own the low stakes version of HM2 on the latest update.
Pokerstars released a few weeks ago a new functionality on all-ins allowing to "cash ou" and to receive part of the pot based on our equity.
What happened is that I went all-in against another player who chose to cash out and I won the all-in. The problem is that the hand doesn't appear in my hand history on HM2 and the gains are therefore not registered.
I have tried to import the .txt file containing the hands of that table again but it didn't change anything, HM2 is acting as if the hand never existed.
Can I do something to fix it ?
Thanks in advance