Hand missing with pokerstars new "cash out" functionality - Page 2
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  1. #11
    Junior Member
    Join Date
    Oct 2019
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    Hello,

    I have the same problem. This session i checked immedeatly after anytime someone chose to cash-out, the hand did not come up in the active session or any data. It's like the hand never happened.

    Very big problem for me since all my graphs are useles, all the hands that went allin and somebody chose cash-out, are non-existent for HM2.

    I am very bad with computers so i cannot find these hands and upload them into a zit-file for you, hopefully the team can still resolve this problem.

  2. #12
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
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    HM Support
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    28,370

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    Quote Originally Posted by Rednal94 View Post
    Hello,

    I have the same problem. This session i checked immedeatly after anytime someone chose to cash-out, the hand did not come up in the active session or any data. It's like the hand never happened.

    Very big problem for me since all my graphs are useles, all the hands that went allin and somebody chose cash-out, are non-existent for HM2.

    I am very bad with computers so i cannot find these hands and upload them into a zit-file for you, hopefully the team can still resolve this problem.

    HM3 Beta v3.1.2.64036 has full PokerStars Cashout support and is available to all HM2 users. Please see the HM3 PokerStars Cashout Support FAQ for more information:
    https://support.holdemmanager.com/su...ashout-support

    Sign up for the FREE HM3 Beta here - https://www.holdemmanager.com/hm3/beta.php

    We are also working on an update for HM2 which will allow for the import of PokerStars cashout hand histories. It is anticipated that HM2 support will be more limited than the current HM3 Beta support which includes additional PokerStars cashout hands specific stats and related modifications to the HM3 Beta filters, the replayer, and the handviewer.

    We will hopefully have an internal alpha version ready to test this weekend and if all goes well HM2 will receive a beta update next week with cashout support. These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

  3. #13
    Junior Member
    Join Date
    Oct 2019
    Posts
    3

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    Quote Originally Posted by fozzy71 View Post
    HM3 Beta v3.1.2.64036 has full PokerStars Cashout support and is available to all HM2 users. Please see the HM3 PokerStars Cashout Support FAQ for more information:
    https://support.holdemmanager.com/su...ashout-support

    Sign up for the FREE HM3 Beta here - https://www.holdemmanager.com/hm3/beta.php

    We are also working on an update for HM2 which will allow for the import of PokerStars cashout hand histories. It is anticipated that HM2 support will be more limited than the current HM3 Beta support which includes additional PokerStars cashout hands specific stats and related modifications to the HM3 Beta filters, the replayer, and the handviewer.

    We will hopefully have an internal alpha version ready to test this weekend and if all goes well HM2 will receive a beta update next week with cashout support. These changes should be available in the next gold beta release. While we do not have an exact date for the release, you will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.
    Hello fozzy71,

    Thanks for your reply.

    I didn't know there was HM3, i have now updated and will use the beta. If it supports cashout like you said i'll be very happy.

    Have a nice day!

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