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  1. #1
    Junior Member
    Join Date
    Aug 2019
    Posts
    1

    Default Hand missing in the HM2

    Hello guys,

    I've very peculiar issue.
    One of my hands is missing in my HM2.
    I've checked and the history of the hand is stored in the txt file with all the other hands of that particular session. However the hand does not appear in the report statistics of the holdem manager.
    I tried to import it manually, but an error occurred.

    Can you please share with me your thoughts what could be the reason for that and how can I import this hand.
    Actually it is one of my good hands and I would like to be in my final stats

    Thank you,
    Stoyan

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,725

    Default

    Please always tell us the site and exact game type.

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Regards udbrky (Chris)

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