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  1. #1
    Junior Member
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    May 2014
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    9

    Default Problem with auto import

    Hi,

    I have a problem with the auto import hands during the session.
    I have to change the alias to see hands appear.

    So, i can't see my graph in live.

    How fix that?

    Ty

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    Default

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

    To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

    See this FAQ for the adjustment steps if there is a difference - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    May 2014
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    9

    Default

    Ty.

    I don't succeed to solve my problem.
    Can i take one hour skype call with to fix it?

    MP me for the skype
    Ty

  4. #4
    You're out! udbrky's Avatar
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    Quote Originally Posted by Spewderman View Post
    Ty.

    I don't succeed to solve my problem.
    Can i take one hour skype call with to fix it?

    MP me for the skype
    Ty
    Did you send in the ticket with the logs and screenshots and a link to this thread?
    Regards udbrky (Chris)

  5. #5
    Junior Member
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    May 2014
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    9

    Default

    I will do it but there's no date before the 3 september...

    Can we arrange together to solve the problem before?

    Ty

  6. #6
    You're out! udbrky's Avatar
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    Quote Originally Posted by Spewderman View Post
    I will do it but there's no date before the 3 september...

    Can we arrange together to solve the problem before?

    Ty
    What is the ticket number so we can look at the logs and screenshots?
    Regards udbrky (Chris)

  7. #7
    Junior Member
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    May 2014
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    Default

    Sorry,

    I d'ont really understand what is the ticket number?

    Ty

  8. #8
    You're out! udbrky's Avatar
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    Quote Originally Posted by Spewderman View Post
    Sorry,

    I d'ont really understand what is the ticket number?

    Ty
    When you created the ticket as we said to do, it generates a ticket #.
    Regards udbrky (Chris)

  9. #9
    Junior Member
    Join Date
    May 2014
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    Default

    OK sorry.

    This is my ticket:

    Ticket #425615

    Thanks

  10. #10
    You're out! udbrky's Avatar
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    Quote Originally Posted by Spewderman View Post
    OK sorry.

    This is my ticket:

    Ticket #425615

    Thanks
    Please follow the instructions in the ticket.
    Regards udbrky (Chris)

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