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  1. #1
    Junior Member hds-1969's Avatar
    Join Date
    Jan 2010
    Location
    Argentina
    Posts
    27

    Question PS all in chash out

    I do not know if the issue has already been addressed, but the hands in which oneself or other players choose this option (all in chash out), import error occurs in holdem manager.

    This error will be corrected in the future or is there any way to modify the files?

    Thanks in advance.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,642

    Default

    If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. *If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' *and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.
    Regards udbrky (Chris)

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