PPPoker doesn't open tables when HM2 runs
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  1. #1
    Junior Member
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    Aug 2019
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    Angry PPPoker doesn't open tables when HM2 runs

    Hello

    Had same problem w h2n but they are working fine. But PPPoker doesn't like when HM2 runs, it automatically sends a massage on the screen and by pressing ok it closes table.

    What to do?

    Thanks beforehand

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    19,887

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    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
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    Quote Originally Posted by udbrky View Post
    Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Dear udbrky

    I recorded the video so you understand the problem better

  4. #4
    You're out! udbrky's Avatar
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    Don't post logs in the forum, your license is in them. All our instructions are to send a ticket.

    So this is an issue where they close/prevent you from sitting? If that's their rule, I don't know what we can do for it.

    Am I misunderstanding what you're saying in the video?
    Regards udbrky (Chris)

  5. #5
    Junior Member
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    Aug 2019
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    Quote Originally Posted by udbrky View Post
    Don't post logs in the forum, your license is in them. All our instructions are to send a ticket.

    So this is an issue where they close/prevent you from sitting? If that's their rule, I don't know what we can do for it.

    Am I misunderstanding what you're saying in the video?
    ok I didn't know

    yes its blockage from their end, can you adjust like other trackers so hm2 could be run with pppoker?

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Jumbleboy View Post
    ok I didn't know

    yes its blockage from their end, can you adjust like other trackers so hm2 could be run with pppoker?
    We can only support a site if they allow our software. If they no longer allow HM2 (or HM3 or PT4) there is nothing we can do as we are not going to violate a site's terms of service / permitted software rules.

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