PPPoker doesn't open tables when HM2 runs

[Jumbleboy]

Hello

Had same problem w h2n but they are working fine. But PPPoker doesn't like when HM2 runs, it automatically sends a massage on the screen and by pressing ok it closes table.

What to do?

Thanks beforehand

[udbrky]

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

[Jumbleboy]

Please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
- Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
- Check for any errors and send the information (Save All Events As...).
- Please send your \HM2Logs folder files as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

Dear udbrky

I recorded the video so you understand the problem better

[udbrky]

Don't post logs in the forum, your license is in them. All our instructions are to send a ticket.

So this is an issue where they close/prevent you from sitting? If that's their rule, I don't know what we can do for it.

Am I misunderstanding what you're saying in the video?

[Jumbleboy]

Don't post logs in the forum, your license is in them. All our instructions are to send a ticket.

So this is an issue where they close/prevent you from sitting? If that's their rule, I don't know what we can do for it.

Am I misunderstanding what you're saying in the video?

ok I didn't know

yes its blockage from their end, can you adjust like other trackers so hm2 could be run with pppoker?

[fozzy71]

ok I didn't know

yes its blockage from their end, can you adjust like other trackers so hm2 could be run with pppoker?

We can only support a site if they allow our software. If they no longer allow HM2 (or HM3 or PT4) there is nothing we can do as we are not going to violate a site's terms of service / permitted software rules.