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  1. #1
    Junior Member
    Join Date
    Aug 2019
    Posts
    1

    Default Not importing hands on PS.uk tournaments

    Hi there,

    i change PS.eu to PS.uk and the HM2 stop importing hands in tournaments not even detected the table on table finder (HUD always waiting for hands) but in cash games its working fine.

    can you please help me, im using the last beta version 2.0.0.8655

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,646

    Default

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars http://hm2faq.holdemmanager.com/ques...er+Stars+Setup and this FAQ to check and make sure you have your Auto import folders setup correctly http://hm2faq.holdemmanager.com/ques...931/Site+Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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