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  1. #1
    Junior Member
    Join Date
    Dec 2013
    Posts
    5

    Default HM2 on new 888 PT-ES

    Hi,

    The new 888 software was lauched in legislated market between Portugal and Spain, but it seems it can't import the hands and the HUD don't work. Can you please solve this issue?

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    28,351

    Default

    If you want to be notified when it is fixed please send an email via the 'Contact Support' link and include "Notify Me When HM-9056 Is Resolved" in the subject line and body of the email.

  3. #3
    Junior Member
    Join Date
    Aug 2019
    Posts
    2

    Default

    Has it been fixed yet?

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,743
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Aug 2019
    Posts
    2

    Default

    Quote Originally Posted by udbrky View Post
    I've updated the version and it is still not working.

  6. #6
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    19,743

    Default

    Quote Originally Posted by MasterHead View Post
    I've updated the version and it is still not working.
    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

    Please reproduce the problem and:
    - Attach a screenshot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Attach a copy of the original Hand history for the table with the issue*
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    *All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.* It is configured in the Site Setup - Auto Import Folders menu.

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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