PokerStars Hand import errors

[iDev]

Hi,
I'm trying to import my hands and got an errors.
Please advise any solutions.

Dealt to iDev [9s As]
Castalie: folds 
pokerman494: folds 
41tonow: calls 20
Sandy Shore1: folds 
nuffun: calls 20
bastasfiga: calls 20
mrs.pause2: folds 
IBMaN78: calls 10
theo1301: checks 
*** FLOP *** [2c 4c Kc]
IBMaN78: checks 
theo1301: checks 
41tonow: checks 
nuffun: bets 20
bastasfiga: folds 
IBMaN78: calls 20
theo1301: calls 20
41tonow: folds 
*** TURN *** [2c 4c Kc] [7d]
IBMaN78: checks 
theo1301: checks 
nuffun: checks 
*** RIVER *** [2c 4c Kc 7d] [Qh]
IBMaN78: bets 20
theo1301: folds 
nuffun: calls 20
*** SHOW DOWN ***
IBMaN78: shows [3c Tc] (a flush, King high)
nuffun: mucks hand 
IBMaN78 collected 200 from pot
*** SUMMARY ***
Total pot 200 | Rake 0 
Board [2c 4c Kc 7d Qh]
Seat 1: mrs.pause2 (button) folded before Flop (didn't bet)
Seat 2: IBMaN78 (small blind) showed [3c Tc] and won (200) with a flush, King high
Seat 3: theo1301 (big blind) folded on the River
Seat 4: Castalie folded before Flop (didn't bet)
Seat 5: pokerman494 folded before Flop (didn't bet)
Seat 6: 41tonow folded on the Flop
Seat 7: Sandy Shore1 folded before Flop (didn't bet)
Seat 8: nuffun mucked [9s As]
Seat 9: bastasfiga folded on the Flop

[fozzy71]

That hand history file is incomplete, the entire header is missing and more. Did you edit it? Did our forum security code strip parts of it out?

Where did you get that hand? Did you recover it from the HM2Archive folder? Was it written by the poker client or sent by support did you manually edit it to remove the header?

Here are old examples of how they used to look for HM1 - https://faq.holdemmanager.com/questi...al+Information

PokerStars Game #37494749338:  Hold'em No Limit ($0.01/$0.02 USD) - 2010/01/01 15:05:30 ET
Table 'Bauschinger IV' 6-max Seat #2 is the button
Seat 1: JeffSchultz ($4.95 in chips) 
Seat 2: Prokuror88 ($3.10 in chips) 
Seat 3: xlabernichtx ($0.84 in chips) 
Seat 4: adrianclub ($1.55 in chips) 
Seat 5: Mglmstr ($3 in chips) 
Seat 6: carapasse ($1.16 in chips) 
xlabernichtx: posts small blind $0.01
adrianclub: posts big blind $0.02
Mglmstr: posts big blind $0.02
*** HOLE CARDS ***
Dealt to Mglmstr [7d 8s]
Mglmstr: checks 
carapasse: folds 
JeffSchultz: folds 
Prokuror88: folds 
xlabernichtx: raises $0.82 to $0.84 and is all-in
adrianclub: folds 
Mglmstr: folds 
Uncalled bet ($0.82) returned to xlabernichtx
xlabernichtx collected $0.06 from pot
xlabernichtx: doesn't show hand 
*** SUMMARY ***
Total pot $0.06 | Rake $0 
Seat 1: JeffSchultz folded before Flop (didn't bet)
Seat 2: Prokuror88 (button) folded before Flop (didn't bet)
Seat 3: xlabernichtx (small blind) collected ($0.06)
Seat 4: adrianclub (big blind) folded before Flop
Seat 5: Mglmstr folded before Flop
Seat 6: carapasse folded before Flop (didn't bet)

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

If you continue to have problems:

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

Make sure you also include screenshots of your reports/filters and a detailed description by tournament number, session, hole cards, filter, stat, etc. of some of the errors we need to test.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: C:\HM2Archive\2016\07\31).

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then click 'Share' > 'Create Link' > Copy Link' and right-click > 'Paste' the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com or google drive.