overall report problem
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  1. #1
    Junior Member
    Join Date
    Jan 2013
    Posts
    19

    Default overall report problem

    Hi ,

    The "overall" report does not appear any data. I have selected any dates and I have not putted any filter.
    Do you know why this happens?

    Thank you in advance
    Stelios

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Make sure you have the proper player selected. If you have an alias selected you may not have added players to it properly/yet so make sure you choose a site screen name, not a custom alias you created.

    i) Please try to vacuum/analyze and reindex your database.

    ii) If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB.

    If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary. I recommend keeping at least the most recent 2 or 3 backups in case the most recent one does not restore properly you can try the previous backup.

    Here is a FAQ explaining how to backup your database and all settings in one easy step.

    iii) If none of that helps please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

    Make sure you also include screenshots of your reports and a detailed description by tournament number, session, hole cards, stat, etc. of some of the errors we need to test.

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