Waiting for hands

[solrivanoli]

Hello,

Problem with waiting for hands on all playing softs: PS.eu, PS.es, PartyPoker, Bettson, ACR.
One week ago hud was working correctly and i dont think so if i make any changes.
Site setup is correct, Feature Logging>FastPoker and HUDStats with max number of log files is marked. Softs ofc in english and with saving hand history. Last update from HM2AutoUpdate_8629.exe

Ive strange way to saving hands. One hand is on few copies, pls look in PrintScreen.

Thx for any help.

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[fozzy71]

You need the new beta we released for the HUD to work on Stars (or WPN). Did you not get a beta update prompt? You will receive a prompt to update once available as long as you have enabled the Settings > General > [x] Prompt for Beta Updates.

Please update to the latest beta version - http://www.holdemmanager.com/downloa...ger_2_Beta.exe


- After downloading, you should right-click the file, go to properties and click unblock.*
* If you do not see an 'unblock' option you can ignore this step.
- Then, right click the file and run as administrator.

If you continue to have problems:

Please follow the instructions in this FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue.


Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu.


Please reproduce the problem and:
- Attach a screenshot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Attach a copy of the original Hand history for the table with the issue*
- Close HM2 and send your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing.


* All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD. It is configured in the Site Setup - Auto Import Folders menu.


With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.